Why do I need to clear my cache and hard refresh?

When we release updates to our application, your browser may continue showing you the old version because it has stored previous files (CSS, JavaScript, images) in its cache. This can cause features to break, display incorrectly, or not work as intended. Clearing your cache and performing a hard refresh ensures you're viewing the latest version with all the newest fixes and features.

What's the difference between a regular refresh and a hard refresh?

A regular refresh (F5) may still load some files from your browser's cache. A hard refresh forces your browser to download fresh copies of all files directly from our server, ensuring you have the most up-to-date version.

How do I clear my cache and hard refresh?

Windows Users

Chrome, Edge, Firefox:

  1. Press Ctrl + Shift + Delete to open the Clear Browsing Data dialog
  2. Select "Cached images and files" (you can leave cookies unchecked to stay logged in)
  3. Choose "All time" from the time range dropdown
  4. Click "Clear data" or "Clear now"
  5. After clearing, perform a hard refresh by pressing Ctrl + F5 or Ctrl + Shift + R

Alternative (hard refresh only):

  • Simply press Ctrl + F5 or Ctrl + Shift + R while on our application page

Mac Users

Chrome, Edge:

  1. Press Command + Shift + Delete to open the Clear Browsing Data dialog
  2. Select "Cached images and files"
  3. Choose "All time" from the time range
  4. Click "Clear data"
  5. Perform a hard refresh by pressing Command + Shift + R

Safari:

  1. Go to Safari menu > Settings (or Preferences)
  2. Click the "Advanced" tab
  3. Check "Show Develop menu in menu bar"
  4. Close Settings
  5. Click "Develop" in the menu bar and select "Empty Caches"
  6. Perform a hard refresh by pressing Command + Option + R

Firefox:

  1. Press Command + Shift + Delete
  2. Select "Cache"
  3. Click "Clear Now"
  4. Perform a hard refresh by pressing Command + Shift + R

How often should I do this?

You should clear your cache and hard refresh whenever we notify you of an update, or if you notice the application behaving unexpectedly after an update announcement.

I've cleared my cache but still see issues. What should I do?

If problems persist after clearing your cache:

  1. Try closing all browser windows completely and reopening
  2. Try a different browser to see if the issue persists
  3. Contact our support team with details about what you're experiencing